Regional Manager, Behavior Change at Splash International

Job Description

Job Summary

The Regional Manager of Behavior Change is a senior technical and delivery leader responsible for the regional design, adaptation, and high quality implementation of Splash’s behavior change programming across African country programs. This role translates global behavior change strategy and evidence into country specific approaches, supports country teams and partners in delivering effective interventions, and ensures behavior change is implemented as an integrated and high quality element of Splash’s overall program model.

This is both a strategic and handson leadership role. The Regional Manager of Behavior Change ensures fidelity to Splash’s behavior change approaches, strengthens cross country learning and delivery systems, and supports consistent implementation across multiple contexts. While this role does not serve as the primary government facing lead, it ensures that regional behavior change tools, systems, and technical support enable Country Directors and the Executive Director of Splash Africa to sustain strong government and partner relationships.

The Regional Manager of Behavior Change is accountable for regional program quality, implementation fidelity, and adaptive improvement over time. Success in this role is measured by whether behavior change programming is designed appropriately, delivered with fidelity, adapted based on evidence, and contributing to sustained use of infrastructure and improved WASH outcomes.

During country and city launch and pilot phases, the role maintains primary accountability to the Global Director of Behavior Change, with a heavy focus on program design and redesign, application of evidence‑based frameworks, partner onboarding, and rapid learning and iteration. As countries transition out of pilot, primary accountability shifts to the Regional Director of Program Delivery, with the role focusing on program delivery, quality assurance, fidelity, partner performance, and systems strengthening.

Key Duties & Responsibilities

Strategic Leadership for Behavior Change Programming

• Support the design and strategic direction of behavior change (BC) initiatives across the region.
• Ensure BC approaches align with organizational program goals, evidence-based frameworks, and country contexts.
• Identify opportunities to innovate and scale effective BC interventions within WASH and related sectors.

Country Program Support

• Provide technical leadership to country teams and implementing partners in Zambia, Ethiopia and Malawi.
• Support the adaptation and implementation of BC strategies within schools and communities.
• Establish and oversee quality assurance processes to ensure behavior change interventions are delivered with fidelity and consistency across multiple country programs and implementing partners.

Partner Engagement and Technical Assistance

• Work closely with implementing partners (NGOs, government partners) to strengthen BC capacity and build ownership.
• Provide coaching, training, and technical assistance on BC methodologies, including formative research, program design, and program implementation to country teams, implementing partners, and government stakeholders.

Program Design and Innovation

• Provide on-going support to program design processes currently underway in both Zambia and Malawi.
• Identify opportunities to integrate new intervention areas to support WASH in schools programming such as, social behavior change communication (SBCC) campaigns, novel social norms approaches, digital tool development, and community engagement into BC programming.

Monitoring, Learning, and Adaptive Management

• Collaborate with Impact & MLE teams to integrate behavioral indicators and measurement approaches.
• Use program data and learning to refine BC strategies and improve program impact.
• Document and share lessons learned to strengthen regional and global BC practice.

Cross-Team Collaboration

• Work closely with country leadership, program teams, and external partners to ensure BC strategies are integrated across program components.
• Contribute to cross-functional initiatives including program design, proposal development, and organizational learning.

External Representation and Thought Leadership

• Represent the organization in technical working groups, conferences, and sector partnerships related to behavior change and WASH.
• Contribute to publications, presentations, and external communications showcasing program innovation and impact.

Regional Level Engagement

• Coordinate BC delivery across the Splash countries
• Align BC sequencing with infrastructure and program delivery
• Act as the regional bridge between country teams and global BC leadership
• Drive cross-country learning and quality assurance