Call Center Agents at EPay Limited

Job Description

Job Summary

The Call Center Agent handles customer inquiries through phone and digital channels. The role focuses on issue resolution, service guidance, and accurate record keeping. The agent represents the brand during every customer interaction.

Key Duties & Responsibilities

• Receive and respond to customer calls and messages
• Resolve transaction, account, and service complaints
• Escalate complex issues following set procedures
• Record all interactions accurately in tracking tools
• Educate customers on EPay products and usage
• Meet daily service and quality targets

Minimum Qualifications Required

• Diploma in Business, ICT, or a related field
• Experience in customer service or call center operations
• Clear verbal and written communication skills
• Strong problem-solving ability
• Basic computer skills and data entry accuracy
• Customer-focused mindset and professionalism

Application Procedure

Send a CV, certificates, and cover letter to [email protected] by 3rd June 2026.

Application should be sent as a single document.