IT Intern at Burn
Job Description
Job Summary
Based in our Malawi office, this IT Intern will support the local IT team in managing day to-day infrastructure and providing first-line technical support to staff. This is a learning-focused role suited to a motivated graduate eager to gain hands-on experience in IT support and systems administration in a fast-paced, multi-market environment.
Key Duties & Responsibilities
- Assist in maintaining local IT infrastructure including servers, networks, and endpoint devices.
- Provide first-line technical support to Malawi-based staff under supervision, helping to resolve issues promptly.
- Support network security, data backup, and disaster recovery procedures.
- Assist with deployment of enterprise software, user accounts, and access permissions.
- Support audio/video conferencing and collaboration tools for the office.
- Help maintain the IT asset inventory.
- Assist with ensuring compliance with organisational IT policies and local regulations.
- Support IT training and orientation for new staff members.
- Assist with basic application and system health monitoring under guidance from senior team members.
- Help document and maintain IT runbooks and incident records.
- Support in-country IT and operations teams under supervision to assist with issue resolution.
Minimum Qualifications Required
- Recently completed a Bachelor’s degree in IT, Computer Science, or related field.
- Basic understanding of networking concepts (LAN/WAN) and Windows/Linux environments
- Eagerness to learn and a proactive approach to problem-solving.
- Good communication skills, with the ability to explain technical issues clearly.
- Fluency in English required.
- Familiarity with cloud services such as Microsoft 365 or Azure.
- Basic awareness of IT security best practices.
- Relevant certifications such as CompTIA IT Fundamentals, ITIL Foundation, or similar.
